Terms & Conditions

BOOKING AND CANCELLATION POLICIES

• For standard bookings we ask that any cancellation to your reservation be made no less than 24 hours prior to arrival.
• For no shows or late cancellations, you will be subject to fee of £10 per person that will be applied to the credit card on file.
• For arrivals 15 minutes after your booking time, we reserve the right to cancel your booking and a £10pp charge will be applied to the credit card on file unless you have contacted the restaurant by phone to advise us of your delay.
• For Christmas Party and Christmas Day bookings we ask that any cancellation or guest number reduction is notified a minimum of 72 hours before your reservation time.  Deposits are non refundable should you not arrive, fail to cancel or if you provide less than 72 hours notice of cancellation or party number reduction.
• Pre-orders must be submitted a minimum of 72 hours prior to your visit.
• Christmas Party/Day for arrivals 15 minutes after your booking time, we reserve the right to cancel your booking and your full deposit will be forfeit, unless you have contacted the restaurant by phone to advise us you may be late.

JANUARY 2025 – 2 FOR 1 BURGER MEAL OFFER

• Available all day Tuesday, Wednesday and Thursday throughout January 2025 only
• Lowest price burger meal free
• Not available in conjunction with any other discount or promotion
• Middletons APP must be downloaded and code given to Server to claim offer
• We reserve the right to withdraw this offer without notice or amend the Terms & Conditions at any point

KIDS EAT FREE 

• Available during official school holiday dates only from 12 noon to 6pm
• 1 free 2 course kids meal, normally £5.95 from the kids menu.
• 1 kids meal per adult purchasing a main meal from the A la Carte menu
• Includes a colouring sheet and soft drink from the kids menu
• Although there is no upper age limit our Kids menu is designed for children up to approx age 8 dependent on appetite requirements.
• Middletons management reserves the right to withdraw this offer without notice or change these terms and conditions at any point.
• Middletons management’s decision is final.

GIFT CARDS

• Purchase of a gift card constitutes acceptance of our Terms & Conditions
• Our gift cards cannot be exchanged for cash.
• Are only valid for 18 months from date of purchase
• Can be used any day, any time.
• Gift e-vouchers are non refundable.
• Any reimbursement for physical gift cards will go back on to a gift card, not given in cash.
• Middletons are not liable for lost, stolen or damaged cards or e-vouchers – protect your card/voucher as you would cash

OPTIONAL SERVICE CHARGE

• A 10% optional service charge will be applied to all bills
• The service charge is advertised on our menu and at the foot of receipts for guests to check before making payment.
• All payments are shared between our employees
• The service charge is optional and removal can be requested.

BLUE LIGHT & STUDENT DISCOUNT

• 20% discount available all-day Mon to Fri only
• Available on A la Carte Menu only
• Only valid on production of valid Blue Light/Student card
• Not available on set menus or drinks
• Maximum table size of 6 guests
• Not valid for Valentines Day or in December
• Not available in conjunction with any other offer

BOTTOMLESS BRUNCH

• Maximum 2-hour slot. Last orders 15 minutes before the end of your booking
• Your 2 hours starts from the time of booking. Slots will not be extended for late arrivals.
• Last seating is 8pm Sunday to Friday and 5pm on Saturday. Norwich & Colchester last seating Saturday 4pm.
• Everyone in the party must par-take in the Bottomless Brunch offer.
• Min table size for Bottomless Brunch is 2 guests.
• Max table size for Bottomless Brunch is 12 guests.  Larger parties accepted at the discretion of Middletons management. Tables of 6+ guests for Bottomless Brunch must be pre-booked.
• Booking is always recommended.
• Only 1 main meal per person is included in the Bottomless Brunch offer.
• Bottomless Brunch not available with any other offer.
• Additional sides, starters and desserts are charged at main menu price.
• Bottomless Brunch cocktails are limited to those on the brunch menu.
• Price is per person; drinks cannot be shared.
• Some dishes carry a small additional supplement charge.
• Drinking to excess won’t be permitted and Management reserve the right to refuse extra drinks.  We will only refill drinks that are finished and this is at our discretion.
• Middletons management reserves the right to withdraw this offer without notice or change these terms and conditions at any point.
• Middletons management’s decision is final.
• Due to the nature of this offer all members of the party must be over 18.
• Please drink responsibly, (www.drinkaware.co.uk) 18+ only ID may be required.
• Not available in December or Valentines Day

FESTIVE BOTTOMLESS BRUNCH

• Available from 1st to 30th December only (excluding 25th December)
• Maximum 90 minute slot. Last orders 15 minutes before the end of your booking
• Your 90 mins starts from the time of booking. Slots will not be extended for late arrivals.
• Last seating is 8pm Sunday to Friday and 5pm on Saturday. Norwich & Colchester last seating Saturday 4pm.
• Everyone in the party must par-take in the Bottomless Brunch offer.
• Min table size for Bottomless Brunch is 2 guests.
• Max table size for Bottomless Brunch is 12 guests.  Larger parties accepted at the discretion of Middletons management. Tables of 6+ guests for Bottomless Brunch must be pre-booked.

• Booking is always recommended.

• Only 1 main meal per person is included in the Bottomless Brunch offer.

• Bottomless Brunch not available with any other offer.

• Additional sides, starters and desserts are charged at main menu price.
• Bottomless Brunch cocktails are limited to those on the brunch menu.
• Price is per person; drinks cannot be shared.
• Some dishes carry a small additional supplement charge.
• Drinking to excess won’t be permitted and Management reserve the right to refuse extra drinks.  We will only refill drinks that are finished and this is at our discretion.
• Middletons management reserves the right to withdraw this offer without notice or change these terms and conditions at any point.
• Middletons management’s decision is final.
• Due to the nature of this offer all members of the party must be over 18.
• Please drink responsibly, (www.drinkaware.co.uk) 18+ only ID may be required.
• Not available 25th December

GENERAL COMPETITION TERMS AND CONDITIONS

• No purchase necessary to enter the competition. This competition is open to residents of the United Kingdom aged 18 years or over.
• Employees of The Promoter, its parent company, subsidiaries, affiliates or other parties, as well as the immediate family (spouse, parents, siblings, children) and household members of each such employee, are not eligible to participate in the Promotion.
• Unless explicitly stated in the extra terms for the competition below, only one entry per person will be accepted.
• The Promoter’s decision is final. No correspondence will be entered into.
• The prizes are non­ transferrable and no cash alternative will be offered.
• The Gold Card is valid for 12 months from issue date with 50% off food from the a la carte menu only. The Gold Card can be used Monday to Friday for the cardholders food only, photo ID will be required.
• To obtain details of the winner(s) please email claire@middletons­-shg.co.uk stating the name of the competition in the subject heading 4 weeks after the closing date.
• The Promoter will use any data submitted by entrants only for the purposes of running the competition unless otherwise stated in the entry details. By entering this competition, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this competition and any other purposes to which the entrant has consented.
• The winners agree to take part in reasonable post-event publicity and to the use of their names and photographs in such publicity.
• These terms and conditions are governed in accordance with the laws of England and Wales.
• By entering the competition each entrant agrees to be bound by these terms and conditions. The Promoter reserves the right to disqualify any entrant and/or winner in its absolute discretion for any reason and without notice in accordance with the Competition rules.
• Entries via agents or third parties are invalid.
• The Promoter is Middletons Steakhouse & Grill, a subsidiary of Gastro Pubs Ltd, Kings Lynn, Norfolk. PE32 1RH.